Why did I get this notice package?
According to Hyundai records, you bought or leased a Class Vehicle in the United States, excluding the territories, or abroad while on active military duty.
What is this lawsuit about?
The people who filed these lawsuits are called Plaintiffs, and the companies they sued, HMA, HMC, and others, are called Defendants. The Plaintiffs allege that the Class Vehicles suffer from a defect that can cause engine seizure, stalling, engine failure, and engine fire. The Plaintiffs also allege that engine seizure or stalling can be dangerous if experienced. The Plaintiffs also allege that some owners and lessees have been improperly denied repairs under the vehicle’s warranty. HMA and HMC deny Plaintiffs’ allegations.
Which Hyundai vehicles are included?
The “Class Vehicles” are 2011–2019 model year Hyundai Sonata, 2013–2019 model year Hyundai Santa Fe Sport, and 2014–2015 and 2018–2019 model year Hyundai Tucson equipped with 2.0 liter and 2.4 liter genuine Theta II gasoline direct injection engines within OEM specifications.
What can I get from the settlement?
- Warranty Extension
- Reimbursement for Past Repairs
- Reimbursement for Rental Car, Towing, Etc.
- Compensation for Inconvenience Due to Repair Delays
- Compensation If You Traded In or Sold a Class Vehicle
- Compensation for Vehicle Involved in an Engine Fire
- Rebate Program
What is the difference between objecting and excluding?
Objecting is simply telling the Court that you don’t like something about the settlement. You can object only if you stay in the Class. Excluding yourself is telling the Court that you do not want to be part of the Class and the settlement. If you exclude yourself, you have no basis to object because the case no longer affects you.
What happens if I do nothing at all?
If you do nothing, you will receive the benefits of the Lifetime Warranty (if you continue to own or lease your vehicle and complete the KSDS update) and you will receive the Informational Brochure, but you’ll get no money from this settlement. Unless you exclude yourself, you won’t be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Hyundai or other related entities about the legal issues in this case, ever again. However, even if you take no action, you will keep your right to sue Defendant for any other claims not resolved by the Settlement.
Do I have a lawyer in this case?
The Court appointed the lawyers listed below to represent you and other Class members. Together, the lawyers are called Class Counsel. You will not be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.
How do I know if KSDS (“Knock Sensor Detection Software”) has been installed on my vehicle?
You can visit https://autoservice.hyundaiusa.com/campaignhome to determine if KSDS (also referred to as Service Campaign 953) has been completed on your vehicle. After you input your VIN, the system will notify you if KSDS has been completed or not. If it has not, please make an appointment with your nearest Hyundai dealership.
What do I need to do to qualify for the Lifetime Warranty?
In order to qualify for the Lifetime Warranty, you must have the KSDS product improvement campaign (Service Campaign 953) performed on your Class Vehicle. Once the campaign is completed, your Class Vehicles is eligible for the Lifetime Warranty. If you are uncertain whether your Class Vehicle has the KSDS update (Service Campaign 953), please visit www.HyundaiUSA.com/Recall or call 855-371-9460 to confirm. If you have not had Service Campaign 953 performed, please schedule an appointment at the nearest authorized Hyundai dealership and the campaign will be performed on your vehicle at no cost to you. Please also continue to maintain the vehicle per the maintenance requirements in the Owner’s Manual and Owner’s Handbook and retain copies of the maintenance records. If Hyundai believes there to be Exceptional Neglect of the vehicle, you may be required to provide records for vehicle maintenance performed after August 31, 2020 to receive Lifetime Warranty repairs.
What does the Lifetime Warranty cover?
The Lifetime Warranty refers to the extension of the Powertrain Warranty for bearing wear or damage to cover the short block assembly which consists of the engine block, crankshaft and bearings, connecting rods and bearings, and pistons. The Lifetime Warranty also applies to any damage caused to the long block assembly due to connecting rod failure.
Do I get the Lifetime Warranty if I purchased the vehicle used?
Yes. The Lifetime Warranty applies to all owners of a Class Vehicle regardless of transfer of ownership or lease, mileage, or duration of ownership.
Will the dealership provide a loaner vehicle while my vehicle is being repaired?
At the customer’s request, the dealership will provide a loaner vehicle at no cost, if one is available. If a loaner vehicle is unavailable, Hyundai will provide reimbursement of reasonable rental expenses up to $40/day.
How can I request arbitration if my claim is denied?
In order to request BBB-administered arbitration, you must first receive a final determination that your claim was denied. If you object to the denial and want to begin the arbitration process, you should respond to the denial communication you received noting that you wish to arbitrate. You will then be provided the address information as to where to mail your written notice of intent to arbitrate to Hyundai. You must mail your notice of intent to arbitrate to the provided address within 60 days from the date of your denial. Once Hyundai receives your notice, the parties will have at least 30 days to attempt to resolve the matter outside of arbitration. If the parties cannot agree to a resolution during that time or if Hyundai determines that your claim will remain denied, Hyundai will send you information on how to contact BBB National Programs to initiate arbitration. Arbitration fees will be paid by Hyundai, except in cases where the arbitrator determines the class member’s claims were brought in bad faith. If you have any questions about the process, please contact firstname.lastname@example.org
How do I get more information?
You can call 866.944.7620 toll free with questions about the settlement, or to check on the status of your claim. The status of your claim can also be checked on this website.
PLEASE DO NOT TELEPHONE THE COURT OR THE COURT CLERK’S OFFICE TO INQUIRE ABOUT THIS SETTLEMENT OR THE CLAIM PROCESS.